Dear Gustavo and Marcelo:

I am writing to thank you for the professional, attentive, and friendly service you have provided for me over the past several months. Since my friend Tom and I came by to hear some Avalon speakers, I have been impressed with how personable and different from most hi-fi places you and your brother are.

First, during our audition of the speakers, you and your brother never pressured us into buying anything, but you were willing to let us enjoy the experience - including listening to our own CD's, which is not always easy to do these days!

Second, when I was looking to upgrade my cables a month later, you personally brought several pairs to my home, set them up in my system, and then let me hear what each cable did with the music. After a couple of hours, Marcelo and Gustavo let me hold on to 2 pairs of cables that I liked best, and gave me a week to decide whether I wanted them.

Needless to say, a week later I purchased some cables, and ever since then Gustavo and Marcelo have followed-up with me to see how things are going, which is refreshing, to say the least.